Complaints

At Outh, we’re committed to keeping things real—and that includes listening when something’s not right. If you’ve had a bad experience, noticed an issue, or just think we can do better, we want to hear from you.

Your feedback helps us grow, improve, and stay accountable to the community we serve.

How to Submit a Complaint:

Please email us at 📩 info@outh.co.uk with the subject line “Complaint”, and include:

• A brief description of the issue
• The date it happened (if relevant)
• Any supporting details or screenshots
• Your preferred contact method (optional)

We aim to acknowledge all complaints within 3 working days and provide a full response within 10 working days.

Thanks for helping us stay sharp and accountable. We’re here to do better, together.